RSM Atlanta Customer Accounts

RSM Atlanta provides customers with easy, online account access eliminating countless phone calls requesting information on quotes, statements, invoices and orders. Whether checking the status on an HVAC repair service, submitting an refrigeration installation order, approving a quote, or paying an invoice, our customers can access their Billing and Support Portals portals online, anytime.

All  data is secured by the industry-grade SSL encryption.


Support Portal services

Our Support Portal provides customers instant support, 24/7. When you submit a repair, installation or general request, RSM Atlanta will review the request, create a customer account and send you a quote. Don’t have an Support Portal account? Sign up here.

*All requests are subject to approval.

Submit Repair Requests

The Support Portal allows you to submit a repair request and monitor its progress from start to completion.

Communication with our Team

Leaving a comment allows you to speak directly with our repair team. No phone calls!

Upload Reference Photos

Show us the unit and issue uploading photos of a damaged unit.

Customer History

Your Support Portal provides easy tracking history by conveniently organizing and recording all past repairs with RSM Atlanta.

Have an account?

Billing Portal Services

Search invoices, quotes and your billing history, online and anytime. It’s easy to use! Don’t have a Billing Portal Access? Please send us a request to enable the access.

Due to sensitive financial information, every billing portal access request is subject to approval from client’s management.


Review quotes, make comments, approve your quote – all online! Once approved, we are notified, instantly.

Pay Invoices Securely

Pay invoices through Chase WePay®,  by credit or debit card or through PayPal. No transaction fees.

Access account statements

Your account information and statements are available 24/7, 365.

Customer Profile

Edit your company’s contact and other business information instantly!

Have an account?

Have a Question about our services?

Send us an email or give us a call at 770-415-0045 if you have any questions about our services. Our business hours are  Monday to Friday 9:00 am to 5:00 pm.